Privacy policy

Cobofam Comm. V. (trade name OutletFashion), Opperstraat 158, 1770 Liedekerke (Belgium), is responsible for the processing of your personal data and complies with the applicable privacy legislation.

What data and for what purpose?

The personal data you provide are used only to deliver the goods and support the order process. OutletFashion will only send you promotions at your express request.

Your rights

You have a legal right to access and correct your personal data. Upon proof of identity, you can obtain a free communication of your data by means of a written, dated and signed request and, if necessary, have inaccurate or incomplete data corrected. You can also object free of charge to the use of your data for direct marketing. For this, contact Cobofam Comm. V., Opperstraat 158, 1770 Liedekerke or shop@outletfashion.be.

Confidentiality

We treat your data as confidential information and will not pass them on, rent or sell them to third parties. You are responsible for keeping your login details confidential.

Cookies

During a visit to the site, cookies may be placed. A cookie is a text file placed by a website's server in your browser and can only identify a device, never a person. We use both technical (first party) cookies, which ensure the site functions optimally, and third-party cookies (e.g. statistics or marketing). For non-essential cookies, we ask for your prior consent. You can set your browser to refuse cookies or delete them afterwards; certain functions may then not work correctly.

Statistics

OutletFashion keeps anonymous visitor statistics to see which pages are visited and to what extent.

Questions about this privacy policy? Contact us at shop@outletfashion.be.

AI chat assistant ("Luna")

We offer an automated chat assistant called Luna as a first line of support. Luna is a bot, not a human, and this is always clearly indicated.

What we process. Luna processes the messages you send in the chat (which may include personal data you choose to share, such as your name, e-mail address or order number) together with technical data such as your session identifier and IP address, used to secure the service and limit abuse.

Purpose and legal basis. We use Luna to answer your questions and to help you with products and orders. The legal basis is the performance of our agreement with you and our legitimate interest in providing efficient customer service.

Storage and review. Conversations are stored and may be reviewed by our staff for support, quality control and to improve the assistant. Where a question needs a human, the conversation may be forwarded to our customer service.

Processor and international transfer. To generate replies we rely on a specialised AI service provider (OpenAI) acting as our processor. In this context, data may be processed outside the European Economic Area (including the United States) under appropriate safeguards (such as the EU Standard Contractual Clauses). Please do not share sensitive information (e.g. payment card details or special-category data) in the chat.

No automated decisions. Luna does not take decisions producing legal or similarly significant effects about you. Decisions such as refunds, returns or complaints are always handled by our staff, and you can ask to be connected to a human at any time.

Your rights. The rights described above (access, rectification, erasure, objection) also apply to chat data. For requests, contact shop@outletfashion.be.